Spa Policy

Respect.

Getting Here

The Larchmont area is very special to us but we understand that not all of our guests are familiar with the area. We’re nestled in a quiet leafy neighborhood near many familiar landmarks like Paramount Studios, The Ebell Theatre, Los Angeles Farmers Market, and the Wilshire Country Club. Directions can be found under the “contact us” tab.

Honor Your Time

Please give yourself plenty of time so that you can arrive relaxed and ready for your treatment. We suggest you arrive at least 15-20 fashionably early minutes before your treatment to check in, change clothes, and perhaps take a muscle-loosening sauna before your treatment. As a courtesy to others, please remember that if your treatment is delayed because of late arrival, it will end as scheduled so that the next guest isn’t inconvenienced.

Help us out

A credit card is required to reserve your appointment, and we appreciate your respect of our 24-hour and 48-hour cancellation policy. There will be a full charge for changes and non-cancelled appointments within 24-hours for single treatments and 48-hours for multiple or couples treatments. Scheduling an appointment is your acceptance of these policies

Be Respectful of Others

Please turn cell phones to silent and speak quietly while in the spa.

Minors at the Spa

Minors between 16 and 18 can receive facial treatments (no massage or body treatments), an adult must accompany the minor and a parent must sign a treatment release. No children are allowed to wait in the Relaxation Room.

What to wear

You will receive a spa robe and slippers to wear between treatments and a locker for your personal belongings. Please disrobe to your level of comfort. Undergarments may be worn during treatments, but rest assured our therapists are highly trained in correct draping procedures for your complete privacy.

Take Care 
of Your Valuables

Please remove all jewelry and leave your valuables at home. Larchmont Sanctuary Spa is not responsible for lost or stolen items.

Health Matters

Please inform us of any health conditions at the time of booking your appointment. These include: high blood pressure, heart condition, allergies or pregnancy. You will also be asked to complete a medical history form upon arrival at the spa so your spa therapist can better customize your experience to your needs.

Your Happiness Matters

If you are not fully satisfied with a product, please return it with the receipt within 10 days and we’ll exchange the product or issue you a Larchmont Sanctuary Spa credit in the form of a Gift Certificate.

Spread Joy and Give Generously

Larchmont Sanctuary Spa gift certificates, membership options and series packages are available for purchase online through our website or at the spa. Your gift of wellness can be beautifully wrapped for Holidays or any special occasion and picked up or mailed FedEx. Gift certificates, Series Packages and Spa Membership options may not be redeemed for cash, transferred or replaced if lost or stolen. Series Packages cannot be exchanged for other services, are non-refundable, non-transferable and expire one year from date of purchase. Pricing is subject to change without notice.

Make the Most of Your Experience

We recommend engaging in traditional hot and cold spa activities to further enhance your treatments. Enjoy a sauna to sweat the toxins from your body, open up breathing, and warm your muscles. Follow this with a cooling activity – a cold shower or a cold drink- an invigorating way to bring your body temperature back to normal before your treatment.

Sign Up For Our Newsletter